The scarce supply of skilled programmers in today's corporate environment has caused many new development initiatives to be delayed due to existing staff having to focus their limited time on supporting and maintaining existing legacy applications. By utilizing RapidIT maintenance & support services, clients are able to re-employ these programming resources. Our three-phase (Planning, Transition and Service) methodology for transferring application responsibility ensures proper knowledge transfer and the service level expectations are set and agreed upon. Software maintenance & support arrangements include RapidIT dedicating on site project management, to work directly with the end users, and off-shore maintenance resources, to provide programming support for fixes and change requests.

RapidIT provides maintenance services for Legacy and Midrange systems using a proven methodology that benefits the customer in reduction of the maintenance costs and increased productivity. Using high-speed voice/video satellite communication networks, with the aid of Beepers and Mobiles to support resources RapidIT provides 24x7 customer support. Changes to the system documentation are being updated regularly according to the solutions of the maintenance requests. This helps the customer to make them compliant with SOX guidelines and supports the system maintenance and up gradation in future.

Production Support Services
Apart from development and maintenance, RapidIT provides production support services where the abends, errors in the running applications are monitored online and the required fixes are done within the SLAs time.

RapidIT Customer Support Center operates on a 24x7 basis and is the central point of contact for tracking problems and monitoring changes made to customer applications. This centralized tracking ensures no duplication of efforts, streamlining processes and speedy communications.